Please refer to the Communication Channels article for a guide on how to configure auto-greeting messages and how to respond to offline cases.īanning a visitor while they chat with you via WeChat bans this account permanently. That means that if a WeChat user sends you a message during your offline hours (when chat is not available) and after 5 minutes sends another following their first one, there will be two offline cases generated in your logs.Ĭonfiguring Auto-Greetings and responding to offline cases
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